British Airways apologizes over crash warning error on flight to Hong Kong

“Were about to crash!”  This is the computer-triggered message aka crash warning, that frightened passengers aboard a British Airways (BA) flight to Hong Kong from London, heard on Friday.  It turned out to be human error, but sent mortified passengers into an imminent fear of doom as the message was broadcast.  It underscores the growing concern with flight safety.  BA has since apologized.

The crisis occurred on a BA flight that was en-route to Hong Kong from London’s Heathrow airport.  According to ThaiIndian, this chilling accident aboard a Boeing 747 airline, carrying 275 passengers, happened without warning, on an otherwise, smooth flight. All of a sudden, one the most chilling messages one could ever hear aboard a flight was broadcast on the in-flight intercom system:

“This is an emergency.  We may shortly need to make an emergency landing on water.”

Immediately, the passengers went into an all-out frenzy, as they braced for an imminent crash.  Many passengers described it as chaotic, and were “scared stiff”.

The FAA and BA have opened up an inquiry to determine what actually went wrong aboard that flight.  What is of interest to them is if flight protocol was broken, which lends itself to human error.  Additionally, they will be trying to also rule out if it was automatically triggered by some computer fault. A British Airways spokesperson apologized for the incident, citing “human error”.  He had this to say : “Our cabin crew immediately made an announcement following the message advising customers that it was played in error and that the flight would continue as normal.”

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